Posts by James Harden

  • OnPoint: MSD's Leaky Servers, in reply to Robyn Gallagher,

    Phone recordings are used for quality assurance, training and in investigations of complaints or fraud. It's pretty much as you'd expect from any call centre. Remember, you are entitled to request a copy of a recording of you via the Privacy Act.

    Since Oct 2012 • 1 posts Report Reply