It's getting worse down at Ihug... can't send today either from my account or via webmail. And you can't ring the helpdesk - apparently because of a power outage! Ihug - voted NZ's worst internet provider...

That's it precisely - it's far more damaging than is easily estimated. I feel seriously let down by Ihug over this - they simply don't seem to be taking it seriously. I was assured yesterday that no email had been lost, but also that they don't know when it might be extracted. My problem is precisely that apart from a few specific items, I don't know what's missing.

I've managed to extract two weeks refund our of Ihug, but this comes nowhere near compensating for the damage that's been done.