What a write up! After working in the public sector in the UK for the past six years, this article mirrors the same behaviour that I have seen in four local authorities. It is so interesting, and sad, so see how good we are at promoting poor practice in such an organised way.
Where I have been involved is in looking at changing this crazy situation. John Seddon from the UK has developed an interesting approach to instigating change in both the private and public sector. And for once, it can have deep rooted effect - not just the usual whitewash and everybody gets back to the usual routine. The great thing that I have seen change is the way that those at the front line and their managers can create a new way of working. But only if the senior managers accepts that things need to change fundamentally. The change needs to start with the senior bod.
So, how long do we have to wait for real change to happen in the public sector? Why do we have to tolerate such damage to the public service, our taxes, and to those who have to work in these places. I believe there is an alternative and we jsut need to wake up to that fact. I understand thet John Cooney from Central Otago is one senior public sector manager who is trying a different approach. Anybody know of how it is going?